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SUBJECT
Wrong Product Delivery- With Picture
NAME
San Yu Wai
HITS : 69

Hello,

Following up on previous emails sent and received on 25/26.01.18, please find ATTACHED REQUESTED PICTURE of the wrong delivered item.
Reference EG218648649KR.
Appreciate if you can promptly attend to this matter and send me the correct item which is Kony's ummertime (Saipan).

Awaits your soonest reply on this, please treat this urgent. Thanks.


iKON : KONY'S SUMMERTIME [LIMITED EDITION]44.81 USD144.81 USD
  OPTION : single piece (Wrong Item of Wintertime Received-Picture Attached)



Comments List
San Yu Wai
Hello,

Any update on this please.

San Yu Wai
Hello,

Its been days and swift response on is matter is appreciated.
Please send correct item immediately and arrange to return the wrong item that has been delivered.
ygeshop
Dear customer,

I have asked to operation department to check the picture!

Please give us a time.

I will reply the on this inquiry as soon as possible!

Thanks a lot.
Have a great day.
Best regards
San Yu Wai
Hello,

May I know if any update received so far.
I hope relevant department looking into this matter with care and get back to me soon.

YGESHOP EN
Dear customer,

So sorry to reply late.

We will refund money back to you.

have a great day.
Best regards
San Yu Wai
Hello,

Instead of returning money, can you not send the item please?
I paid in full shipping, exchange and bank charges that asked for.

Now I shall again suffer exchange rate, bank charges and receive less.

Please advise soon. Thanks.
San Yu Wai
Hello,

Can u send the item instead of returning money?
YGESHOP EN
Dear customer,

We can send the item again.
But The item is super delayed to stock now....
I think I will be stocked completely more than 2 months...

If it is okay, We will send the item to you as soon as possible!

So sorry for inconvenience.
Have a great day.
Best regards
San Yu Wai
Hello,


Noted, what can we do at this point.
Please arrange to refund the amount.
Please do not charge bank charges on my account.
Thanks.
YGESHOP EN
Dear customer,

We will be refund to bank account
So sorry for inconvenience

Thank you
have a nice day.
San Yu Wai
Hello,

No refund amount was sighted so far, please advise if the remittance has been made.
Normally how many days does it take to refund?
Thanks.


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